Vehicle Return Policy

Overview

Renters are expected to return the vehicle to the Owner at the agreed-upon time. If you're running late, you must request an extension through Upcar as soon as possible. You can request an extension during the rental period. A trip extension is only valid if it's requested and approved through Upcar's system by the Owner.

Extension Requirements

You won't be able to extend a rental if:

• Your extension request is either declined or expires
• The vehicle isn't available for the entire period you're requesting
• There are insufficient funds in your payment method to cover the extension

If you're unable to extend the trip, you must return the vehicle at the originally scheduled end time or immediately if the return time has already passed.

Late Return Penalties

If a Renter keeps the vehicle beyond the scheduled end time without approval through the Upcar system, the Owner has the right to charge for the additional time and related fees. Additionally, Upcar may cancel any Collision Damage Waiver associated with the rental.

Lateness is measured from the scheduled end time. The first 30 minutes are a grace period — a cut-off, not a discount. Once the Renter passes 30 minutes, the full bracket below applies to their whole lateness; the 30 minutes are not subtracted.

The 3% processing fee and the $20 late return fee are retained by Upcar and are not paid to the Owner, so the amount charged to the Renter is higher than the amount the Owner receives.

Theft of Vehicle

The vehicle may also be reported as stolen and/or the Renter may be reported to the authorities under the following circumstances:

• If false information is provided to the Owner or Upcar about the rental, usage, or operation of the vehicle
• If interior components of the vehicle are stolen or damaged due to the vehicle being left unlocked or the keys not being secured during the rental
• If the Renter fails or refuses to cooperate with the Owner, law enforcement, Upcar, or other relevant authorities in providing a complete and honest report regarding any accidents or vandalism involving the vehicle
• If the vehicle is driven by someone who provided false information such as a fictitious name, false address, or invalid driver's license, or whose driver's license becomes invalid during the rental period
• If the vehicle is taken without permission from the Owner, or if facts material to the rental, use, or operation of the vehicle are misrepresented or withheld from the Owner or Upcar

Right to Reclaim the Vehicle

Upcar, the Owner, or their authorized agents may take possession of any rented vehicle without prior notice, and at the Renter's expense, if the vehicle is not returned by the end of the rental period, is illegally parked, appears to be abandoned, or is used in violation of the law or these Terms. The Renter will be charged the daily rental rate for all late days and fees based on the cost for repossessing the vehicle.

Vehicle Lost or Stolen

If a vehicle rented through Upcar is reported missing or stolen during the rental (or extension) period, the Renter must:

• Immediately notify both Upcar and the Owner
• Return the original ignition keys to the Owner
• File a police report as soon as the vehicle is discovered missing or stolen—within no more than 24 hours
• Fully cooperate with any investigations

Need Help?

If you have questions about vehicle return procedures or need assistance with an extension request, please contact our customer support team through the help center or reach out directly.