Keep Your Upcar Calendar Blocked When a Car Is Booked on Turo

How It Works

Turo emails you every time a guest books, changes or cancels a trip. You set up Gmail to pass those emails on to us. When one arrives, we find the matching car in your Upcar fleet and block those dates on its calendar. If the guest cancels, we unblock them again.

You keep hosting on both platforms exactly as you do now. Nothing changes in your Turo account, and you don't have to remember to block anything by hand.

Before You Start

• The car must be listed on both Upcar and Turo. A car that only exists on Turo has nothing to block.
• You need the email address where Turo sends your booking notifications.
• Turo calendar sync has to be switched on for your account. If you can see it under Host → Settings, you're set; if not, email support@upcar.ai.

Step 1: Tell Us Where Turo Emails You

Go to Host → Settings → Turo calendar sync and add the email address Turo sends your booking emails to. That page also shows the address you'll forward to, with a copy button.

We need this because the emails arrive from Turo, not from you, so the address they were sent to is how we know they're yours.

Step 2: Add the Address in Gmail

Copy the forwarding address shown on the Turo calendar sync settings page (it ends in @inbound.upcar.ai, and there's a copy button). In Gmail on a computer, open Settings → See all settings → Forwarding and POP/IMAP → Add a forwarding address and paste it in.

Step 3: Confirm It

Gmail confirms every new forwarding address before it will use it. Because ours is a system address rather than a mailbox, that confirmation arrives on our side.

We pass it straight back to the Gmail account you set the forwarding up from, usually within a minute. Open it, confirm, and Gmail will accept the address. (That address has to be the one you added in step 1, which is how we know the confirmation is yours.)

Step 4: Forward Only Your Turo Emails

Now open Settings → Filters and Blocked Addresses → Create a new filter, put noreply@mail.turo.com in the From field, click Create filter, and tick Forward it to with our address.

Leave Gmail's own copy in your inbox, so you still receive every Turo email exactly as before.

Step 5: Check Your Next Booking

After your next Turo booking, open that car's calendar on Upcar. The trip dates should be blocked within a few minutes. If they aren't, contact support and we'll look at why.

What We Act On

Good to Know

• Only cars on both platforms. A Turo booking for a car you haven't listed on Upcar is ignored.
• Two identical cars. If you have two of the same make and model, we use the year in the Turo email to tell them apart. If that isn't enough, we skip the booking rather than risk blocking the wrong car, and you block it yourself.
• It works one way. Turo bookings block your Upcar calendar. Upcar bookings do not block Turo, so keep blocking those on Turo as you do today.
• Existing Upcar bookings are never touched. If a guest has already booked those days on Upcar, that trip stands. Contact support if the dates clash.

If Something Doesn't Work

A Turo booking didn't block the car. The usual reasons are that the car isn't listed on Upcar, the forwarding address was never confirmed in Gmail, or Turo emails an address you haven't added in step 1 (which happens if you changed your Turo email). Send support the guest's first name and the trip dates and we can tell you which it was.

A canceled trip is still blocking the calendar. Remove the block by hand on the car's calendar and let support know.

Do you read the rest of my email? No. The filter in step 4 sends us only emails from Turo's booking address. We use the car, the dates and the reservation number, and we don't store the message itself.

Can I stop it? Yes, at any time. Delete the filter in Gmail and the forwarding stops immediately. Blocks already on your calendar stay until you remove them, and support can clear them for you.